By: Brynden Hutmacher, Systems Engineer
Due to continual changes in technology, this blog post has been updated and you can find the new “how to guide” Creating a HPE Passport Account here.
The information below is outdated.
To enable access to downloads that you need from HP you will first have to create a HP Passport account and link your Warranties, Care Packs and Support Agreements to it. To do this go to the HP Support Center (http://h20566.www2.hpe.com/portal/site/hpsc/) and click on the “Register for HP Passport” link. (See below circled in Green)
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Creating an account will take no more than 5 minutes, as it just asks for very standard account information. Once you have an account you can then either link your companies Warranties, Care Packs and Support Agreements or, if they are already linked to an existing account(s) within your company you can be added to them quite easily. Click on the “Manage my contracts & warranties” link. (See above circled in Purple) The link will open the following page that will allow you to link all of your Warranties, Care Packs and Support Agreements, view your currently linked warranties, manage warranty shares, transfer ownership of any warranties and remove currently linked warranties.
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To start this process you will want to select “yes” at the top of the screen if you will be linked to any existing warranty shares, or will be linking others. The process of linking any Warranties, Care Packs or Support Agreements is as simple as clicking on the correct link and following the instructions (note when you link via Warranties or Care Packs you will also need to have the Product Number of the device). If you have many existing systems linking them via the batch tool will most likely be preferable as opposed to linking them individually. The batch tool is a csv file with pre-made columns that will allow you to upload 2500 contracts and warranties per template.
The process to linking any of the 3 options is the same, you enter in the SAID number, Care Pack or Warranty serial number and select the ownership type of single or multiple. Single ownership means that you have control over the warranty and have to set up any warranty shares, and you will have to add others to said share. Multiple ownership means that anyone can link to the warranty as equal owners, and thus they can set up and manage shares. Linking a Care Pack or Warranty does also provide to other fields when linking. You will be able to select the Country or Region of purchase and be able to assign a nickname to the linked equipment, like the hostname of the device so it is easily discernable to everyone in the company. If a device is already linked under Multiple ownership you can take it over by relinking it with Single ownership and following the instructions on the screen.
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Once you have linked your equipment you will be able to set up shares. Shares will enable everyone within your company to have access they need to the linked equipment without everyone having to individually link it under Multiple owners. You can set up as many shares as you want and provide each share a unique name. To do this click on the “Manage contact & warranty shares” from the main Contracts and Warranties page.
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Click on the “Create New Share” button in order to create a share. The nickname, serial number and product number of the equipment will show up for you to select to your shares. Once you have added everything you want to that share click the “Next” button at the bottom of the screen.
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Next you can add different user groups to the share you have just created. Once you have selected the user group(s) you want associated with your new share click the Next button at the bottom of the screen.
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If you do not have any user groups created click on the “create new user group” button at the top of the screen. When you create a user group, or edit one at a later date you will be able to not only assign users by the email address associated with their Passport account, but you will be able to select that groups administrators. A group administrator will be given the ability to edit the members of the group.
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With your user groups created you will now be able to add them to your share(s) and assign roles to each group you attach to each share.
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Now your new share will have user groups assigned to it with each user group having individually assigned roles if that is what you desire. When you click on the next button at the bottom of the screen you will be taken to a summary page that will show your share name with the associated warranties and user groups with their roles as you have defined them. If everything looks correct click on the submit button at the bottom of the page (you can always edit things later as well). This process will allow anyone within your organization to have the access they need to HP firmware, OS Patches and Software updates moving forward.